Privacy Policy

Last Updated: July 24, 2026

At Andy’s Tech Help (“we,” “us,” or “our”), we respect your privacy. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit andysth.com or use our technology support services.

By using our website or requesting our services, you agree to the practices described in this Privacy Policy.

Information We Collect

Information You Provide

When you submit a support request or contact us, we may collect:

Your name
Email address
Phone number
Service address (only if you request an in-home visit)
A description of your technology issue
Information about your device, internet provider, or services involved
Your preferred appointment or contact time
The priority or urgency you select
Photos, screenshots, or files you choose to upload

This information is used solely to provide the support you requested.

Account Information

If you create an account on our website, we store:

Your email address
An encrypted password

Passwords are securely encrypted and cannot be viewed by Andy’s Tech Help.

Support History

When you communicate with us regarding a support request, we keep a history of:

Support tickets
Email correspondence
Notes related to the service provided
Attachments you submit

Maintaining this history allows us to provide better service if you contact us again in the future.

Payment Information

Payments are securely processed through Stripe.

Your credit card number, expiration date, and security code are never stored or accessible by Andy’s Tech Help.

We retain only the information necessary for our business records, such as:

Payment amount
Payment date
Invoice information
Stripe transaction reference
Payment status

For more information about how Stripe handles payment information, please visit:

https://stripe.com/privacy

Website Information

Like most websites, we automatically collect limited technical information such as:

IP address
Browser type
Device type
Operating system
Date and time of your visit
Pages viewed

This information is used to:

Protect the website from spam and abuse
Diagnose technical problems
Improve website performance
Maintain website security

Cookies

Our website may use cookies and similar technologies to:

Keep you logged into your account
Remember website preferences
Improve website functionality
Help prevent spam and fraudulent activity

You can disable cookies through your browser settings, although some parts of the website may not function properly.

How We Use Your Information

We use your information to:

Respond to support requests
Schedule appointments
Provide remote or in-home technical support
Process payments
Send invoices and receipts
Send appointment reminders
Provide updates regarding your support ticket
Maintain service history
Improve our services
Protect our website from fraud and abuse

We do not sell, rent, or trade your personal information.

We do not use your information for advertising profiling or targeted marketing.

Email Communications

We may send emails related to:

Support requests
Appointment confirmations
Appointment reminders
Ticket updates
Payment requests
Receipts and invoices
Important account notifications

These emails are considered part of providing our services.

We do not send unsolicited marketing emails.

Third-Party Services

To operate our business, we use trusted third-party providers.

These may include:

Stripe

Processes secure online payments.

Cloudflare

Provides website security, content delivery, and spam protection.

Cloudflare Turnstile

If enabled, helps prevent spam submissions on our forms.

Google Fonts

Our website may load fonts from Google servers, which may receive your IP address when the font files are downloaded.

These companies have their own privacy policies governing how they process information.

Who We Share Information With

We only share information when necessary to operate our business or when required by law.

Examples include:

Payment processing through Stripe
Website security through Cloudflare
Website hosting providers
Government agencies when legally required

We never sell your personal information.

Data Retention

We retain customer records only as long as reasonably necessary.

Generally:

Customer accounts remain active until you request deletion.
Closed support tickets are typically retained for three (3) years to maintain service history, warranty reference, and accounting records.
Financial records may be retained longer when required by tax or other legal obligations.

After records are no longer needed, they are securely deleted when practical.

Your Privacy Choices

You may request to:

View the personal information we have about you.
Correct inaccurate information.
Delete your account, subject to legal, tax, accounting, or warranty record requirements.
Request a copy of your information.

To make any of these requests, please contact us using the information below.

Security

Protecting your information is important to us.

We use reasonable administrative, technical, and physical safeguards, including:

HTTPS encrypted connections
Secure password encryption
Access controls
Secure payment processing through Stripe

While no method of transmitting or storing information over the Internet can be guaranteed to be completely secure, we take reasonable steps to help protect your information.

Children’s Privacy

Our services are intended for adults.

We do not knowingly collect personal information from children under 13 years of age.

If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When significant changes are made, the “Last Updated” date at the top of this page will be revised.