Andy's Tech Help

Refund & Service Policy

Refund & Return Policy

Last Updated: July 24, 2026

At Andy’s Tech Help, our goal is simple: provide honest, reliable technology support and make sure you’re satisfied with the service you receive. If something isn’t right, we’ll do our best to make it right.

Payments

Payments are securely processed through Stripe. We never see or store your credit card information.

Payment requests may be sent before, during, or after service, depending on the type of work being performed. Online payments are made through a secure Stripe-hosted checkout page.

Service Refunds

Because our services involve time, labor, and technical expertise, refunds are handled differently than returns of physical products.

Diagnostic & Labor Charges

Diagnostic time and completed labor are generally non-refundable. Even if a device cannot ultimately be repaired, the time spent diagnosing the problem and providing professional recommendations is considered a completed service.

Whenever possible, we will explain your options before performing additional billable work.

If We Didn’t Fix the Problem

If we agreed to perform a specific service and did not complete it, please contact us within 7 days of your appointment.

Depending on the situation, we may:

  • Return to complete the service at no additional charge.

  • Issue a partial refund.

  • Issue a full refund.

Our goal is to resolve the issue fairly rather than simply process a refund.

Hardware, Software & Third-Party Services

Andy’s Tech Help cannot guarantee the reliability of:

  • Aging or failing hardware

  • Manufacturer defects

  • Internet service providers

  • Third-party software

  • Cloud services

  • Streaming providers

  • Services controlled by another company

Because of this, refunds are not provided simply because a manufacturer, ISP, or software vendor causes an issue outside of our control.

Appointment Cancellations

Appointments may be canceled or rescheduled at no charge with at least 24 hours’ notice.

Late cancellations or missed appointments may be subject to a cancellation fee, particularly for in-home visits where travel has already occurred.

Physical Products

If Andy’s Tech Help supplies hardware or accessories, unopened items may be returned within 14 days, subject to the manufacturer’s return policy.

Special-order items, opened software, digital licenses, and custom-built systems may not be eligible for return.

Refund Processing

Approved refunds are issued to the original payment method through Stripe.

Most refunds appear within 5–10 business days, although your bank or credit card company may require additional processing time.

Tips

Tips are always appreciated but are completely optional.

Since tips are voluntary and not payment for a specific product or service, they are non-refundable.

Need Help?

If you believe we’ve made a mistake, please contact us. We genuinely want every customer to have a positive experience.